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Cezary Basta
  • Welcome!
  • Code snippets
  • Useful links
  • Images & diagrams
  • Academia
  • Privacy Policy

Month: February 2026

Customizing AI Search Results in Service Portal – The EVAM Way

March 17, 2026February 12, 2026 by Cezary Basta
window view of sea during golden hour

Tired of generic search results? 😴 Learn how to create custom EVAM templates with icons and map them to your tables! I’ll walk you through the JSON configuration and the tricky search results action setup to get your Service Portal looking sharp. Let’s customize! 🚀

Categories Client facing, UI Builder Tags service portal, ux/ui

ServiceNow enthusiast and continuous learner. I hold multiple mainline certifications (including suites for ITSM, HR, CSM, Now Assist and Data Foundations - see them all on credly), which help me design secure, scalable, and maintainable solutions.

Curious about my specific areas of expertise? Check out my full certification journey here.

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