Generative AI is transforming enterprise service management, but its efficacy relies heavily on a framework known as Retrieval-Augmented Generation (RAG). This post explores the mechanics of RAG and details how ServiceNow leverages this architecture to ground Large Language Models in secure, instance-specific data.
Ever wondered how the newly acquired Moveworks actually integrates with our beloved ServiceNow platform? 🤔 It’s not just another chatbot! Let’s dive deep into the architecture, data security, and how this Agentic AI turns conversations into completed work. Let’s find out! 🚀
Ever wondered what happens under the hood when you hit enter in that search box? 🤔 Let’s dive deep into the layers of ServiceNow’s AI Search and see how raw data transforms into highly relevant, machine-learning-powered results! Let’s find out! 🚀
Everyone is talking about AI in ServiceNow, but what does it mean for you? Did you know that you are most probably already using it? Read this post to learn why, where and how.
Tired of generic search results? 😴 Learn how to create custom EVAM templates with icons and map them to your tables! I’ll walk you through the JSON configuration and the tricky search results action setup to get your Service Portal looking sharp. Let’s customize! 🚀
Ever wanted to create some custom list screens for the mobile app? Here you’ll find quite long explanation of how to use the parameters to open a dfferent screen and an example of recursive function.
Remote tables are not only for retrieving external data. You can also use them for displaying internal data in an interesting way.
What if you could overwrite another widget’s data object with something else? Is it possible? Hard to do? Let’s find out!
Did you know that you can create AMAZING portal experience by combining the structure of variables with the flexibility of widgets?
