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Cezary Basta
Cezary Basta
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Cezary Basta
  • Welcome!
  • Code snippets
  • Useful links
  • Images & diagrams
  • Academia
  • Privacy Policy

Basics

Unveiling the Magic: How AI Search Actually Works in ServiceNow 🔍

March 18, 2026 by Cezary Basta
close up shot of a wand beside a spell book

Ever wondered what happens under the hood when you hit enter in that search box? 🤔 Let’s dive deep into the layers of ServiceNow’s AI Search and see how raw data transforms into highly relevant, machine-learning-powered results! Let’s find out! 🚀

Categories AI, Basics Tags configurable workspace, search, service portal

GlideQuery – the whats, whys and hows

November 17, 2023 by Cezary Basta
white notes beside a pencil on brown wooden surface

Have you heard of GlideQuery? If not, here’s a thorough guide to help you learn when you could use it and why you should be careful.

Categories Academia, Basics, Best Practices Tags development, scripts

Supercharge your best practices with linter

July 18, 2023 by Cezary Basta
close up view of plasma

Do you often feel overwhelmed by a set of development guidelines and recommended best parctices when joining a project? Read this to learn how to make these rules simple and easy to apply!

Categories Basics, Best Practices, ServiceNow Tags development, scripts

Basic objects – UI Policy

July 25, 2023March 23, 2023 by Cezary Basta
pile of folders

Explanation of basic client facing low-code object.

Categories Academia, Basics, Client facing Tags basic objects

Referencing records from different tables

November 10, 2023March 10, 2023 by Cezary Basta
yellow tassel

Ever wanted to reference a record on a form from a table name that is unknown during the form load? Or maybe you wanted to add a reference to different tables with no common parent? Either way, in ServiceNow, it’s really simple and here are some steps to achieve that.

Categories Academia, Basics Tags field types, shorts

Connecting your instance to GitHub

November 14, 2023March 6, 2023 by Cezary Basta
photography of people connecting their fingers

Ever wanted to link you scoped app from ServiceNow to GitHub? Here are 5 steps to do this.

Categories Basics, GitHub Tags configuration, integration, shorts

GraphQL in ServiceNow

November 10, 2023March 1, 2023 by Cezary Basta
Kazhdan-lusztig graph png sticker, mathematics

GraphQL represents your data as a graph to make it more familiar and natural. It makes API evolution clear and concise without versioning. It is also designed to be used with web components, and this will be the main port of this article.

Categories Basics, Custom component Tags graphql, scripts, servicenow

ServiceNow enthusiast and continuous learner. I hold multiple mainline certifications (including suites for ITSM, HR, CSM, Now Assist and Data Foundations - see them all on credly), which help me design secure, scalable, and maintainable solutions.

Curious about my specific areas of expertise? Check out my full certification journey here.

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